Experience Communications as a Service, Customer Experience meets Technology
Employee experience and customer experience. Both have changed dramatically over the past year and will continue to evolve at a rapid pace. Enter CCaaS – a cloud communications deployment model from one of our many UC & Collaboration providers 8×8, that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Centre as […]
When Differentiation Is No Longer Advantage
Back in my undergraduate days, I discovered Michael E Porter’s, Competitive Advantage, 1985 and the subject of differentiation for business quickly became a favourite of mine for my career that followed. The subject was the core principle for my thesis The Viability of the Internet as a Sales and Marketing Tool for the Small to Medium Enterprise, […]